Dr Hot Tub offers repairs, Hot Tub MOT's, servicing and valets to all makes of Hot tubs. We carry a vast amount of spares on our
vehicles and can usually repair your Hot Tub within the first visit. A diagnostic Call Out is £90 and this includes the first hour on-site. If the repair requires a consecutive
visit, only the labour cost to repair the tub will be added to your bill at our standard hourly rate of £60 per hour.
We also stock and supply spare parts for the DIY enthusiast and can
either be delivered or collected normally within 2 working days.
Our diagnostic assessments are carried out by a qualified Part P
electrician/technician with over 14 years experience of servicing and repairing all makes of
Our repairs are normally completed within 2-3 working days at most and
normally take within 1 - 2 hours on site.
Once the assessment has been carried out our technician will advise you
of the work to be carried out and will offer you a fair and competitive price. Parts ordered normally arrive within 2 working days and your repair will be carried out as soon as the parts arrive at
Our charges are as follows:-
- £90 per call
out, this includes the first hour of diagnostic checks and traveling time within a 20 mile radius from postcode NE37 2PA. Most diagnostic checks take less than 1 hour.
repairs are charged on site at at £60 per hour with minimum 30 minute rates at £30 for labour. Most repairs will reqiuire a minimum 1 hour charge at £60
- An additional
charge of £1 per mile will be charged for call outs over a 25 mile radius (including return milage) of postcode NE37 2PA (includes travel time to and from destination)
- Call out charges
must be paid prior to the call out being made.
- Repair charges
must be made by bank transfer, or cash before any work commences or if any parts need to be ordered.
- We accept bank
transfers, cheques and cash. (During the Covid 19 Panademic we do not accept
- We do not carry
out repairs with parts independently purchased by the customer
due to the lack of available supplies, we do not carry out any repairs on inflatable spas
- We do not carry
out repairs on Hot Tubs with Chinese manufactured control packs and heaters, however we do offer a complete re-furb survice making your spa more reliable, economical and repairable in the future with
generic Balboa or Gecko parts
- THE HOT TUB FACTORY AND DR HOT TUB RECURRING CUSTOMERS:-
- As a loyalty gesture, any customers who have purchased their spa from The Hot Tub Factory or have
previously paid for a diagnostic call out will not be charged the innitial diagnostic call out charge of £90 excluding any travel surcharges. Labour charges will still
Terms and Conditions:-
- Any parts
required to be ordered must be paid for in full and funds cleared before being ordered by Dr Hot Tub
- Any work carried
out on site must be paid in full before any work commences post diagnostic checks
- Any work/parts
paid for and then cancelled after being ordered will be non refundable and only the final labour invoice (if paid) will be credited
- By paying the
diagnostic call out charge the customer is agreeing to these terms and conditions.