Welcome to Dr Hot Tub Domestic and Commercial Spa Repairs and Servicing

Dr Hot Tub offers repairs, Hot Tub MOT's, servicing and valets to all makes of Hot tubs. We carry a vast amount of spares on our vehicles and can usually repair your Hot Tub within the first visit. A diagnostic Call Out is £90 and this includes the first hour on-site. If the repair requires a consecutive visit, only the labour cost to repair the tub will be added to your bill at our standard hourly rate of £60 per hour.

We also stock and supply spare parts for the DIY enthusiast and can either be delivered or collected normally within 2 working days.

Our diagnostic assessments are carried out by a qualified Part P electrician/technician with over 14 years experience of servicing and repairing all makes of Hot Tubs.

Our repairs are normally completed within 2-3 working days at most and normally take within 1 - 2 hours on site.

Once the assessment has been carried out our technician will advise you of the work to be carried out and will offer you a fair and competitive price. Parts ordered normally arrive within 2 working days and your repair will be carried out as soon as the parts arrive at our depot.


Our charges are as follows:-

  • £90 per call out, this includes the first hour of diagnostic checks and traveling time within a 20 mile radius from postcode NE37 2PA. Most diagnostic checks take less than 1 hour.
  • Subsequent repairs are charged on site at at £60 per hour with minimum 30 minute rates at £30 for labour. Most repairs will reqiuire a minimum 1 hour charge at £60
  • An additional charge of £1 per mile will be charged for call outs over a 25 mile radius (including return milage) of postcode NE37 2PA (includes travel time to and from destination)
  • Call out charges must be paid prior to the call out being made.
  • Repair charges must be made by bank transfer, or cash before any work commences or if any parts need to be ordered.
  • We accept bank transfers, cheques and cash. (During the Covid 19 Panademic we do not accept card payments)
  • We do not carry out repairs with parts independently purchased by the customer
  • Unfortunately, due to the lack of available supplies, we do not carry out any repairs on inflatable spas
  • We do not carry out repairs on Hot Tubs with Chinese manufactured control packs and heaters, however we do offer a complete re-furb survice making your spa more reliable, economical and repairable in the future with generic Balboa or Gecko parts
  •  As a loyalty gesture, any customers who have purchased their spa from The Hot Tub Factory or have previously paid for a diagnostic call out will not be charged the innitial diagnostic call out charge of £90 excluding any travel surcharges. Labour charges will still apply.


Terms and Conditions:-

  • Any parts required to be ordered must be paid for in full and funds cleared before being ordered by Dr Hot Tub
  • Any work carried out on site must be paid in full before any work commences post diagnostic checks
  • Any work/parts paid for and then cancelled after being ordered will be non refundable and only the final labour invoice (if paid) will be credited
  • By paying the diagnostic call out charge the customer is agreeing to these terms and conditions.



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