UNFORTUNATELY WE DO NOT REPAIR INFLATABLE HOT TUBS AND WE DO NOT SELL SPARES
UNFORTUNATELY WE DO NOT REPAIR INFLATABLE HOT TUBSAND WE DO NOT SELL SPARES  

Do You Have any Questions? Here Are some Helpful Answers...

Identifying Parts in Your Hot Tub​

It's good to know how your tub works, what the components iside are called and at times it will be useful for Dr Hot Tub to ask a few questions about parts of your tub before he gets there. Use the image above to familiarise yourself with certain components before you call him.

How can I tell if my Tub has a leak?

Normally a Tub will loose an inch or so of water over a 4 week period with regular useage. If your Tub appears to be loosing more than this, look for tell tale signs such as water appearing around the floor of the cabinet that wouldnt normally be there. Mark the waterline with a crayon and monitor over a week, if the level drops more than 10mm the likelihood is you have a leak somewhere.

I think my Tub keeps tripping my electric breaker

If your electrics are tripping and your unsure whats causing it, switch off your tub at the isolating switch then at the breaker at your main electric board. Then switch the breaker back on, then switch your tub on at the isolator. If it is your tub and its tripping as soon as you switch it on, its probably either a faulty pump, blower, heater or circuit board. Sometimes pumps can easily be fixed and Dr Hot tub will make sure you dont pay 'over the odds' with your repair if he can help it. If its tripping after its been running for a few minutes, its more than likely a faulty heater element. Again Dr Hot Tub will repair it in the most cost effective way he can, he wont tell you you need a complete heater, it probably only needs a replacement element. If there is evidence that the heater is old and in a poor state though, he will advise that you change the whole heater including sensors/pressure switch and O rings, saving the need for a return call out, saving you the inconvenience but more importantly saving you money.

Sometimes the problem can lie with an external problem such as a switch or faulty breaker, circuit or even cable. Because Dr Hot Tub is a fully qualified electrician he'll be able to identify and fix the fault normally there and then.

I have a chinese tub I bought off the internet and cant find parts for it.

Dr Hot Tub does fix chinese spas however if the part is for example a main circuit board  he may advise that you replace the PCB with a more relaible, economical and durable Balboa system. He can do full refurbs for as little as £800. Most of the therapy pumps that the Chinese/Europeans put into their tubs are OK to an extent, however he would also recomend that they are replaced with a compatible American/Canadian pump as the chinese pumps can be very unreliable, expensive to run and normally fail within a year or two (especially the circulation pumps).

Its the PCB's that really lets them down, so if you replace it with a Balboa system, your actually making your Tubs major component (the PCB, heater and control panel as good and reliable as some of the cheaper American/Canadian spas on the market, some of which are actualy manufactred in China but licensed in the USA. FACT!!!

European and Chinese Hot Tubs (Our Oppinion)

A lot of European Hot Tubs are also full of inferior Chinese components and manufactured quickly with inferior materials and techniques, making them apperar to be 'too good to be true' when looking at the price tag. The likelihood is that it is 'too good to be true' and along with it, in a short period of time will come the common faults and problems associated with Chinese /European tubs-Expensive running costs, leaks, shell blisters, pillows disintegrating, cabinets fading, covers taking in water, noisy pumps, faulting pumps, deteriating jetrs etc. etc.

When you spend 1000's of £'s on a Hot Tub, you realy should expect it to last for many many years and look good, work well and run economically for those years. Dr Hot Tubs advice is Buy an established branded American Hot Tub from an established dealer!!

More Technical Questions

Q. Why does the panel display "FLO" constantly and nothing works?

 

  1. This is an indication of a pressure switch stuck in the closed position.
  2. Check the slice valves and verify that they are open.
  3. Make sure the pressure switch wire is connected to the proper circuit board connector.
  4. Disconnect the pressure switch wire from the circuit board.
  5. If the hot tub operates normally, then recalibrate the pressure switch.
  6. If the pressure switch cannot be recalibrated then replace it.
  7. If the problem continues after disconnecting the pressure switch wire from the circuit board, replace the board.
  8. Call Dr Hot Tub

 

Q. Why does the panel display "FLO" alternating with current temperature?

 

  1. This is an indication of an open pressure switch.
  2. Check the water level.
  3. Check for blockage in the filter cartridge, skimmer basket and pump intake fittings.
  4. Check the slice valves and verify that they are open.
  5. Make sure the pump is primed and pumping properly.
  6. Make sure the pressure switch wire is connected to the proper circuit board connector.
  7. Check the pressure switch wires for cuts.
  8. Recalibrate the pressure switch.
  9. If the pressure switch cannot be recalibrated, replace it.
  10. Call Dr Hot Tub 

Q. Why does the system power input fuse (20A, 25A or 30A) keep blowing?

 

  1. Chances are it is a bad pump or blower.
  2. Make sure to replace any blown fuse with a fuse of the exact same type and rating.
  3. Unplug all the pumps and blower.
  4. If the fuse blows again, verify proper internal system wiring and check wires and connectors for cuts and burns.
  5. Replace the device that blows the fuse.
  6. Call Dr Hot Tub

Q. Why does the panel display "SN3"?

 

  1. Make sure the system has proper incoming voltage.
  2. If an ozonator is present, disconnect it.
  3. Replace the temperature sensor.
  4. If it still displays "SN3" then replace the board.
  5. Call Dr Hot Tub 

Q. Why does the panel display "SN1"?

 

  1. Make sure the system has proper incoming voltage.
  2. If an ozonator is present, disconnect it.
  3. Replace the hi-limit sensor.
  4. If it still displays "SN1" then replace the board.
  5. Call Dr Hot Tub

Q. Why does the control panel display "OH"?

 

  1. Overheat protection may occur if the pump is set to operate for extended periods.
  2. In extremely hot weather, check for proper cabinet ventilation.
  3. When the hot tub is in a filter cycle, make sure P1 low-speed is on.
  4. Check slice valves. Make sure that they are open.
  5. Check for blockage in the filter cartridge, skimmer basket and pump intake fittings.
  6. Check the alignment of the heater element in the heater housing to make sure it is straight and not contacting the sides.
  7. Make sure the temperature sensor is installed properly.
  8. Call Dr Hot Tub

Q. Why isn't the system maintaining the set temperature of the water?

 

  1. Make sure that the water temperature displayed on the topside panel is at least 1 degree below the heater set temperature and set the control to standard mode.
  2. Check voltage across the two connections to the heater. Your meter should read either 120 or 240 volts depending on your installation.
  3. If voltage to the heater is good, replace the heater.
  4. If your meter reads low or zero voltage, verify proper pressure switch operation.
  5. Keep in mind that the heat indicator will not light if the pressure switch is not closed.
  6. Call Dr Hot Tub

Q. The system is receiving proper voltage, why doesn't anything function?

 

  1. Check for blown fuses, burn marks or signs of tampering in the box.
  2. Power down the hot tub. Plug in a test transformer and test panel, and return power to the hot tub.
  3. Replace the board.
  4. Call Dr Hot Tub 

Q. Why does the GFCI trip immediately upon power up?

  1. If this is a new installation, make sure that the GFCI is wired correctly.
  2. Disconnect all the components (i.e., pumps, blower, ozonator, heater) and plug them back in one at a time to verify which component is causing the GFCI to trip.
  3. Check for any loose connections or cut wires in the box.
  4. Plug in a new transformer
  5. Call Dr Hot Tub

 

MasterCard Visa All credit cards PayPal Advance payment Cash on delivery
MasterCard, Visa, Credit Card, Paypal, Advance Payment, Cash

Where to find us:-

Dr Hot Tub

The Hot Tub Factory

At Clays Garden Centre

Peel Retail Park

Washington

NE37 2PA

Contact us for a diagnostic call out

Tel: 0191 416 1595

Mob: 07971 446663

Mob:

E-mail: drhottub@live.co.uk

 

Or use our-  CONTACT  form

Special Offers

This month's special:

  • 10% discount of next valet or service

 

Hot Tub Relocations

Hot Tub relocations are one of our specialities. Give us a call for more information

Dr Hot Tub only recommends well established American brands such as Vita Spa and American Whirlpool. Click below to find your nearest showroom

 

Print Print | Sitemap
© Dr Hot Tub